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Instructional Solutions

Business consultant

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(609) 683-8100
Instructional Solutions
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What’s included

  • Getting Started
  • An Introduction and Self-Assessment
  • Lesson 1
  • 6 Steps to Effective Customer Support Writing
  • Lesson 2
  • It’s Not “Ready, Fire, Aim”

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Lesson 3
  • How to Deliver Bad News Effectively
  • Lesson 4
  • Customer Service Email and Support Ticket Basics
  • Lesson 5
  • Customer Service Writing Special Considerations
  • Lesson 6
  • Examples by Industry
  • Lesson 7
  • Format for Easy Reading
  • Lesson 8
  • Clarity
  • Lesson 9
  • Empathetic Tone
  • Lesson 10
  • Grammar and Tools
  • View the full course outline and list of included resources

    • At a glance

    Ways to pay

    • Card

    Good to know

    Location and hours

    08542-7005

    Opening hours

    Monday
    9am–4pm
    Tuesday
    9am–4pm
    Wednesday
    9am–4pm
    Thursday
    9am–4pm
    Friday
    9am–4pm
    Saturday
    Closed
    Sunday
    Closed

    Contact and links

    • (609) 683-8100Phone
    • https://instructionalsolutions.com/Website
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