The steps that happen on their own.
Every service follows a flow: what needs accepting, what gets sent, and when. Turn any message on or off.
or
- The customer asks for a time (hedges and carpets)
Requested
- Tell the customer their request arrived
- Confirmed when booked, or when the business accepts
Confirmed
- Needs an address in a service area
- Send the confirmation with the arrival window
- Tell the customer the day once it is fixed
- Send a reminder
- In progress when the team starts on site
In progress
- Tell the customer the team is on the way
- The customer asks for a time (hedges and carpets)
Requested
- Tell the customer their request arrived
- Confirmed when booked, or when the business accepts
Confirmed
- Needs an address in a service area
- Send the confirmation with the arrival window
- Tell the customer the day once it is fixed
- Send a reminder
- In progress when the team starts on site
In progress
- Tell the customer the team is on the way
Nothing goes missing.
If a message fails, it shows on Today with a Resend button. Messages are tried once and never sent late.
- On or offEach message, per service.
- Reminder timingThe evening before, or when you choose.
- The full historyEvery change, with who and when.
- ConfirmationsSent the moment it is booked.
- RequestsAccepted, declined or expired, they hear.
- A place came upWaitlist customers told they are in.
- Called offToo few booked, everyone told.
- Payment dueA message when a payment falls due.
- Email and in-appUnread chats emailed after five minutes.
- Ask your AIClaude or ChatGPT: "Did Priya get her reminder?"
Questions.
See it with your own business.
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