Most of the admin in a service business is not the work. It is the four messages it takes to move a Tuesday to a Thursday. Your customers can now do that themselves, on the booking they already have, and they can only do things you would have said yes to anyway.
- They move it, out of your real availability. The times they see are the times you are open, with the job's actual length taken into account. They cannot land on a slot you are closed for, already booked, or too short for the work.
- The price does not move with it. A new time, the same quote.
- Two people cannot take the same slot. If the time goes while they are choosing, they are told the time went and shown what is left.
- They can call it off. Up until you are on the way. After that it is a phone call, and the button is not there to press.
- Or they just ask. Every booking has a "message the business" link that opens the conversation you already share, so their question lands in your inbox instead of somebody's personal email.
- You are told, every time. A booking that is moved or cancelled reaches you straight away, by email, however it happened. Move a class session and every seat hears about it.
- A day's notice on moves. Inside 24 hours of the start, changing the time becomes a message to you rather than something they do alone.
Four messages become none, and you still know everything.