Take the measurements before the van is loaded, give every hire a review date instead of letting it drift, and bill the funder rather than the person using the chair.
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A chair delivered to a home on the afternoon somebody comes out, booked to the window the family gave you, so the equipment is there when they walk in rather than the next morning.
A scooter hired for the fortnight a parent is visiting, delivered to a holiday address and collected the day after they fly out, with both legs on the one booking.
A knee scooter or a walking frame hired for a recovery period with a review date on it, so the six week hire is reviewed at six weeks rather than becoming permanent by accident.
Where a plan or a service provider pays, the hire is set to settle afterwards and a payment request goes to the organisation, while the delivery details still belong to the person using the equipment.
See it in action
Schedule
A discharge afternoon and a collection the morning after a flight are both real stops with times on them, so the family waiting at home is not waiting on a maybe.
Instant booking
Seat width, height, weight, steps at the door, whether it folds into a boot. The questions are on the booking form, so what gets loaded is what fits and a wasted delivery stops being routine.
Get paid
Every hire runs to a date and is extended deliberately at the same weekly rate. Where a provider or a plan pays, the hire settles afterwards and the payment request goes to them.
Less admin, more bookings
Seat width, the height of the person, their weight, whether there are steps at the door and whether it has to fold into a boot. Those go on the booking form, so what gets loaded is what fits. A wasted delivery in this trade is a family let down, not just a wasted hour.
Set the weekly rate and set the date the hire runs to. When the family rings to keep it longer, you extend it and the extra weeks price against the same rate. Nothing sits out for four months on a two week arrangement, because the arrangement always had an end.
The customer on the booking can be the organisation, the family member or the plan that funds it, while the contact and address on the job are the person using the chair. Set the hire to settle afterwards and send the payment request to whoever holds the budget.
Both ends of the hire carry an address and a time, so a discharge afternoon and a collection the morning after a flight are both real stops in your day. The person waiting at home is not waiting on a maybe.
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Set the places on a session once and booking stops by itself when it is full.
Confirmations and reminders go out automatically, so fewer bookings are forgotten.
Yes. Your own questions sit on the booking form, so seat width, height, weight and access details arrive with the booking and the right equipment gets loaded the first time.
Every hire is a dated period with an end. An extension is a deliberate change that re-prices the extra weeks, so an arrangement can be renewed but it cannot silently continue.
The customer on the hire can be the funder, the provider or a family member, with the delivery details still set to the person and address the equipment goes to. Set it to settle afterwards and send the payment request to the payer.
The delivery is a scheduled stop with a time, so a discharge afternoon can be booked to the hours the family is actually home rather than a whole day.