Every chat with a customer, your team or Bookables is in Messages, under Today. Pick a chat on the left, write in the box at the bottom and send. Customers see your messages as coming from your business, not from you by name.
Open Messages
Choose Today in the menu, then Messages. Or choose All messages on the Today screen.
Pick the chat
A dot means it's unread. A chat about a booking shows that booking at the top, with its reference and status.
Write and send
Type in Write a message. Use the paperclip to add a photo or file.
To answer one message in particular, open Message actions on it and choose Reply. You can also react to a message.
- About a booking, job or enquiry: open it and choose Message. The chat is about that booking, so everyone in it can see which one.
- With anyone: in Messages, choose New message, pick one person or several, and send. A group can have a name.
- With Bookables: choose Message us at the bottom of any help page.
Choose People at the top of a chat to see who's in it. You can add team members there. The owner and managers can also add or remove the customer; before they're added, you're told they'll see the earlier messages.
The owner and managers see every chat with a customer in it, so nobody goes unanswered. Team members see the chats they're in.
A chat waits on you when the customer's message is the newest. The count shows on the Today icon and as a row under Needs you.
If a message stays unread for 5 minutes, the person it's for gets one email with a preview and a link back to the chat.
Use Search messages at the top of the list.