Open a booking and choose Message to chat with the business about it. To ask about anything else, go to Messages and choose New message. Every chat, with every business, is in Messages, newest first.
Open the booking
From Bookings.
Choose Message
It's next to Messages on the booking. The chat is about that booking, so the business sees which one you mean.
Write and send
Type your message and choose Send. To add a picture or a document, choose Add a photo or file.
The chat shows on the booking and in Messages. Enquiries work the same way: your question is the first message, and the business replies in the same chat.
Open Messages
From your account.
Choose New message
Pick the business. The list shows the businesses you've booked with.
Send your message
Type your message and choose Send. The chat starts with your first message.
To ask a business you haven't booked with yet, open its page and choose Message. Your question starts the chat.
Replies come from the business by name, whoever on their team writes them. The owner and managers can see every chat with a customer, so your message doesn't wait for one person. A chat stays as a record of what was said.
If you don't read a new message within a few minutes, we email you once with a preview and a link back to the chat.