
A counter, a shelf and a promise about Friday. The diary matters, but only for the small part of this trade that has one.
Online booking
Nobody books a reheel and the page will not ask them to. A fitting, a raise or a welted rebuild is another matter.
Learn moreSmart scheduling
Give each job the length it honestly takes and the week says whether Friday is free before you go offering it.
Learn moreThe sole has come away on my work boots. Worth saving, or am I wasting your time?
A picture of a sole coming away and a question about whether it is worth saving. It arrives as a request you answer in the thread.
A fitting, a raise or a restoration somebody wants talked through takes real time and a real slot, and your page can sell it as one.
Finished work nobody has been told about is money standing still. Mark the job done and the line that shifts it goes out on its own.
Whoever is on the counter can say where a pair has got to without going out the back to read tickets off the shelf.
A reheel has a price. A pair of well made shoes wanting welt, sole and a recolour does not, and the counter is a poor place to guess.
Resole, reheel, stretch and zip each carry their own price and their own honest turnaround on your page, on any plan.
Patch, proper resole or full rebuild, each with its own price and the one you would recommend quietly marked.
They accept online, name and time recorded, and the accepted quote becomes the job without a second phone call.
Your name in this trade is a turnaround kept, and it is kept by knowing what the week already holds before you promise the rest of it away.
A rebuild is not a reheel. Give each its honest time and the bench stops quietly overflowing into next week.
Fittings and adjustments take a slot like any other appointment, so nobody is kept standing while you finish a heel.
Drag it to another time and the customer hears about it, once you have switched that message on. Nothing sends by default.
Cash in the till costs nothing to record. Send the card link the day the pair is ready and collection sees itself out.
Record what came over the counter against the pair on the Free plan. Cards are the only part of the money needing Pro.
The request goes out as the job is marked ready, which happens to be the moment they are most inclined to pay it.
Card takings go to your own bank through Stripe. We never hold them, so there is nothing to chase back afterwards.
Built for the counter
The trade in a single job. Known price, known turnaround, and exactly the sort of thing that belongs on a page with a number.
Good shoes with years left in them, taken back to the welt. Priced properly, because there is no counter price for that work.
One pair, worn every day, wanted back Monday. Turnaround is the entire brief and the reason they came to you at all.
Soles gone soft after a few wet winters on an upper that is barely worn. Priced once it is apart, never before.
Tips, heels and straps, wanted back before the weekend without exception. Small work with an immovable deadline.
Zips, handles and stitching on leather that never was a shoe. Different work, different price, the same counter.
The job most often promised for a day it cannot be done in. Put a real length on it and Thursday stops overflowing.
Built to the customer and often to their podiatrist. It takes real counter time, so it gets a real booked slot.
They have to be standing there with them on. That is an appointment however the rest of the shop happens to run.
The other half of the counter. Two minutes, paid there and then, no ticket written, and still takings worth keeping.
Mail-in and collection is the growing half of this trade, and the half that genuinely books. Set where the round goes.
Shops like yours are getting rarer and the people who use one keep coming back for thirty years. That history is the asset, so it is kept.
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Most of it is not a diary. It is a record for every pair you are holding, a message when it is ready, and the money sitting on that same record. The calendar only sees work that truly needs a slot.
The email goes out when you mark the job done, once you have switched that message on. Nothing sends by itself. It is the cheapest habit going.
Not as stock. Each pair is a job on the customer record with your notes attached, and the open list shows what has not gone back out. There is no inventory underneath and pretending otherwise would help nobody.
Set it per job. Take it at the counter as the shoes come in, or send a payment request they settle by card before they call back for them.
Yes. Itemise it, send the link, and the owner accepts online by typing their name. The accepted quote becomes the job with the lines on it.
Yes. Every pair, every price and every note sits on their record, so the next repair is quoted from the last rather than from memory.