
A counter is not a diary. Valuations, design consultations and postal servicing take proper slots, and everything handed across leaves a written record behind it.
Online booking
Valuations, design consultations and postal servicing take a real slot on your page. A battery change carries on walking in, as it should.
Learn moreSmart scheduling
Ten minutes for a bracelet sizing, half an hour to take in a service, and a collection slot for the day the movement comes home.
Learn moreYou are holding something you did not insure. Put the condition, the mark and the serial on the job at intake and neither party has to remember it.
A consultation, an intake and a collection each take a slot of their own length. Nothing else is published, so the quick work never eats an appointment.
Booked in, at the bench, away being serviced, back and waiting. Whoever is on the counter can answer without disappearing out the back.
Built for the counter
Ten minutes at the counter while they wait, and the thing you do most. Flat priced, and quoting for it would be faintly ridiculous.
Sized either way on a ring that was a present and has not come off since. The intake note matters more than the price does.
A movement stripped, cleaned and regulated, more often than not sent abroad. Agreed in writing before the watch leaves you.
A white gold ring gone yellow at the shoulders, replated and handed back looking like the day it was bought.
A claw rebuilt before the stone finds a plughole. Priced under the loupe rather than across a busy counter.
A snapped fine chain that was a gift, mended quietly and quickly. Small money, and it is never really about the money.
Knotted onto fresh silk and back in a fortnight. In as a drop-off, out as a collection that was actually booked.
A written valuation to send to the insurer. A proper appointment, because the document is the thing they came in for.
A shank replaced or a piece altered, with the hallmark noted at intake, since here there is no exemption by weight to fall back on.
A watch posted in from a town with no watchmaker left. Logged the day it arrives and returned tracked.
A service is months and a considerable sum against something irreplaceable. Price it in front of them and have it accepted first.
A battery, a bracelet sizing, a chain solder. Each carries its own flat price and its own length on any plan, so nothing small is ever quoted.
The full service, the middle course and the bare minimum, priced side by side so the choice is made once and it is theirs. Options come with Pro.
They accept online, with the name and the time recorded against it, and the accepted quote becomes the job before the watch is packed.
Cash across the counter costs nothing to record. Send the request the day it is ready and collection is a handover rather than a transaction.
Record what was handed over against the job on the Free plan. Cards are the only part of the money that asks anything of you at all.
Take the card at the counter, or split a service into a payment now and the balance when it returns. Cards and stages come with Pro.
Every job can produce its own invoice, which matters the moment a piece is being claimed for and somebody else is settling the bill.
A serious number takes a few days to sit with. You can see it was opened, so the follow-up is a conversation rather than a guess.
Can I post my watch in for a service? There is nobody left near me who does them.
Work posted in from further away lands as a request you accept or decline in the thread, before anything is put in a padded envelope.
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Yes, as notes and photographs on the job and on the customer’s record. The hallmark, the metal, the scratches and the serial go down at intake, which is rather the point.
No. Bookables has no connection to Dublin Castle and submitting work is entirely yours. What it does is keep the mark and the piece written down on the job, and let assay sit as its own line on the quote.
No, and we would rather say so plainly. There is no item tracking. You get a job per repair with notes and photographs on it, filed under the customer who owns the piece.
Once you switch that moment on. Every notification ships off, so nothing goes out unbidden. Mark the job done and it sees itself out by email or into the thread.
The job sits at whatever stage it has reached with its thread attached, so the answer takes a moment rather than a walk out the back to look on a shelf.
Usually they do. Cash and bank transfer are recorded by hand for free. Taking a card, or splitting a long service into stages, comes with Pro.