Booking software for watch and jewellery repairers in Australia.
The counter stays a counter. Valuations, design consults and mail-in servicing take real slots, and everything handed over leaves a written record behind it.
Start with Google- Short counter jobs and long services with different slot lengths
- Each piece on record with its serial and intake notes
- A deposit taken at intake on an expensive service
- The collection booked as its own appointment
Online booking
The three things worth booking, booked
Insurance valuations, design consults and mail-in servicing take a proper slot on your page. A battery change still walks in off the street.
Learn moreSmart scheduling
One diary for the bench and the counter
Ten minutes for a strap sizing, half an hour for a service intake, and the collection when the piece finally comes back.
Learn more- 14 MarFull serviceCollected · $680
- 14 MarPayment received$680
- 2 JanIntake note addedSerial, two scratches, photos
- 2 JanService quoteAccepted · $680
- 9 NovBattery and sealCollected · $35
The receipt is the whole risk conversation.
You are holding something you did not insure. Write the condition, the mark and the serial onto the job at intake and neither of you has to remember it.
Three things book. The rest walks in.
A consultation, an intake and a collection each take a slot of their own length. Nothing else is published, so the quick work never eats an appointment.
Where is it, and when is it back.
Booked in, at the bench, away at the service centre, back and waiting. Anyone on the counter can answer without going to look.
Built for the counter
Everything that comes across it
Battery, seal and pressure test
Ten minutes at the counter while they wait, and the highest-volume thing you do. It carries a flat price and never needs a quote.
Ring resizing
Up or down two sizes on a band worn every day for thirty years. What you write down at intake matters more than what you charge.
Full mechanical service
A movement stripped, cleaned and regulated, often sent away for months. Agreed and accepted in writing before the watch leaves the shop.
Chain and clasp repair
A snapped fine chain or a worn bolt ring. Quick and cheap, and still the only thing left of somebody’s grandmother.
Claw retipping and stone setting
A claw rebuilt before the stone goes down a sink. Priced once it is under the loupe, not across the counter.
Pearl restringing
Knotted onto new silk and back in a fortnight. Comes in as a drop-off with the collection booked once it is done.
Insurance valuations
A written valuation the customer sends straight to their insurer. A real appointment, because the document is the product.
Bespoke design consultations
Half an hour with a sketchpad before a single stone is bought. The one conversation in this trade that genuinely needs a slot.
Watch strap and bracelet sizing
Links out, spring bars replaced, done while they stand there. The job that keeps the counter queue moving.
Mail-in servicing
A watch posted in from a town with no watchmaker left. Logged the day it lands and sent back tracked.
Nothing significant goes away without a number.
A service is months and a serious sum against something irreplaceable. Price it in front of them and get it accepted before the watch leaves.
The counter jobs already have a price
A battery, a strap sizing, a chain solder. Each carries its own flat price and its own length, on any plan, so nothing quick ever gets quoted.
Three ways to go on one page
The full service, the middle option and the bare minimum, priced side by side so the choice is theirs and it is made once. Options come with Pro.
Accepted by typing their name
They accept online, with the name and the time recorded against it, and the accepted quote turns into the job before the watch is packed.
- Full mechanical serviceStrip, clean and regulate$680
- Crystal replacementPast polishing out$120
- Seals and pressure testWater resistance restored$60
Paid at the handover.
Cash across the counter costs nothing to record. Send the request the day it is ready and the collection is a handover rather than a transaction.
Cash and transfer are free
Record what was handed over against the job on the Free plan. Cards are the only part of the money that asks anything of you.
Card on collection, or split a big one
Take the card at the counter, or split a long service into a payment now and the balance on collection. Cards and stages come with Pro.
An invoice they can send the insurer
Every job can produce its own invoice, which matters when the piece is being claimed for and somebody else is paying the bill.
- Marco FerraroP-1011 · 25 Jun · Bank transfer$380
- Renee SalterP-1012 · 25 Jun · Cash$240
- Anna WhitfieldP-1013 · 28 Jun · Card$380
- Danny PrasadP-1001 · 27 Jun · Card$190
- Marco FerraroBooked just now$215Accepted
- Renee SalterOpened 2h ago$480Viewed
- The Oak CaféSent yesterday$120Sent
Sent, opened, accepted.
A serious number takes a few days to sit with. You can see it was opened, so the follow-up is a conversation rather than a guess.
Can I post my watch in for a service? There is nobody left near me who does them.
The one that arrives in the post.
Work posted in from further away lands as a request you accept or decline in the thread, before anything is put in a padded envelope.
One app for every booking
Everything you need to run your watch and jewellery repair business.
Starts free. Grows
only when you do.
Add your whole team and get booking for nothing.
As you grow with us you can go Pro.
Common questions.
Yes, as notes and photos on the job and on the customer’s record. Write the mark, the metal, the scratches and the serial at intake and both sides know exactly what was handed over.
No, and it would be wrong to say otherwise. There is no item tracking in Bookables. What you get is a job per repair with notes and photos on it, sitting under the customer who owns the piece.
Once you switch that moment on, yes. Every notification ships off, so nothing goes out until you decide it should. Mark the job done and the message goes by email or into the thread.
The job stays open at whatever stage it is at, and the thread sits against it, so when they ring you can answer in a second rather than going out the back to look on a shelf.
Yes. Publish only the appointments worth booking, each with its own length and price. The counter work is not published at all, so it never eats a valuation slot.
That is the normal way round here. Cash and bank transfer are recorded by hand for free. Taking a card, or splitting a big service into stages, comes with Pro.
