Booking software for computer and IT repair in New Zealand.
Take the machine in as a diagnostic, quote once you know what is wrong, and keep the backup note and the handover on the customer record.
Start with Google- Common fixes booked at set prices
- Quotes for network and office jobs
- Home and business visits in one diary
- Full history on every customer
Online booking
Book the look, not a guess at it
Your page sells the fixes you can price up front and takes the rest in as a diagnostic, with a real half hour on the bench behind it.
Learn moreSmart scheduling
Workshop and callouts, one day
Bench work and on-site jobs share the same day, so the hour set aside to rebuild a laptop is not quietly given to a fibre callout.
Learn moreThe machine nobody can price by phone.
A laptop that will not start has no price until someone opens it up. The page takes it as a request with the symptoms rather than quoting blind.
It comes in as a question
What it does, when it started and what is on it all come in together, and the lot lands as a thread you can answer.
Charge for the diagnostic
The look is a booking of its own, with its own price and its own half hour, so the bench is not filling up for nothing.
No date until you know
Nothing goes out promising a turnaround before you know what the fix is, which is the only honest thing to say.
It died overnight. One beep, then a black screen. Everything for the business is on it.
One dead laptop, three straight answers.
Pull the data off and hand it back, fit a new drive and rebuild it, or set a new machine up off the backup. Three lines, one quote.
Priced off what you found
The drive, the licence and the hours are separate lines, so they can see what they are paying for instead of one number.
Accepted without printing anything
They type their name to accept, and the accepted quote turns into the booked job with nothing re-keyed.
A number set once
The quote number is fixed the moment it is issued, so your copy and their copy are plainly the same document.
Three options on one document comes with Pro
Pro lays the three side by side on one document with one marked as recommended, and a paid diagnostic can credit back against whichever they choose. Cash and bank transfer are free on any plan.
- Recover data to a new driveAfter diagnostic$180
- Drive supplied and fitted1 TB$220
- Rebuild, restore and test2 hrs$190
The fixes you can price sell themselves.
A tune-up, a data transfer or a set-up visit each carry a price and a duration, so the easy half of the work books itself in overnight and reaches you with the details already typed.
- Sarah Coleman2mCan you come Thursday instead?
- Bookables1hA booking request needs your answer
- Mere Solomon3hRunning 10 late on the Newmarket job
The honest answer is often a part.
Turnaround is the product in this trade, and it depends on something arriving. One thread per customer means the update, the delay and the new date all sit in the conversation that started it.
- MSMere SolomonMon–Fri · 8–5On
- JFJames FifitaTue–Sat · 9–6On
- ARAna RangiMon–Fri · 9–5Off
Someone on the bench, someone in the car.
The two halves of this business need different people at different hours. Each person carries their own working week and their own services, so a network job never lands on the bench.
- Grey Lynn8 districts · 2 crew
- Devonport7 districts · 2 crew
- Auckland North7 districts · 2 crew
How far you will drive for a callout.
Drop-offs come to you, so the line only matters for on-site work. Set it once and a job past it asks first instead of booking itself in.
The office you look after is one record.
Every visit, quote and payment for a business client rolls up under one contact at one site, with what they have spent and what is still owed on the same screen.
Built for the bench and the callout
Every job that comes through the door
Laptop that will not start
Booked in as a diagnostic with its own price and its own half hour, so you are paid to find out before anyone talks about a fix.
Data off a failing drive
Quoted after the assessment, never before, with the customer told in the thread what came back and what did not.
Slow machine tune-up
A set price and a set hour on your page, so it books itself in and reaches the bench with the symptoms already written down.
Screen or battery replacement
Priced on the page where the part is standard, and pushed to a quote where the model means getting something in first.
Malware clean-up
A set price, and the machine goes back with a note saying what came off it and what the customer needs to change.
New machine set up and data moved
Sold as a job with a duration, at the workshop or at their desk, with the old machine handover written on the record.
Home fibre and wifi sort-out
An on-site job with an arrival window, ranked into the run you are already doing on that side of town.
Small office network install
Quoted as a scope, with the gear, the cabling and the hours as separate lines the customer accepts online.
The monthly IT visit
A standing arrangement that keeps putting itself back in the calendar, weekly or monthly, until you say otherwise.
Point-of-sale network for a cafe
Scoped and quoted, then booked before opening, with the whole job sitting under the one business record.
Server or NAS down after hours
A request that lands as a thread when nothing is bookable, so a weekend outage reaches you instead of the next listing.
Where the machine is up to, without a phone call.
A drop-off moves the same way any job does: accepted when it comes over the counter, in progress once it is opened, done when it works, paid when it leaves. No ticket system, no intake form, no stock to count — a booking with a duration and a record behind it.
Their whole life is on that drive.
Photos, tax records, the books for the shop. Trust is most of the job here, and the record is where you can show you looked after it.
Note the backup before you start
Where it went, when it ran and what it covered goes on the record as an internal note, with photos of the machine as it came in.
Write the handover down
What you replaced, what you left on it and what they still need to do sits on their record instead of in your head.
Internal stays internal
Notes and attachments on the record are never shown to the customer. Only what you actually send them is.
- 14 AugRebuild · new drive fittedDone · $590
- 9 AugBackup verified before workInternal note · 2 photos
- 7 AugRecovery quoteAccepted · $590
- 2 MarPayment received$140
The callout that suits the run you have.
A wifi sort-out only pays if it sits near the office you are already going to. Open slots are ranked by the driving each one adds.
Ranked, not rearranged
You still pick the time. The ranking lifts the slots near where you already are; nothing reorders the day for you.
On every plan
Ranking open slots by the travel they add is not a paid extra. It sits on the calendar you already have.
Only whoever can do it
Only people set up for that job in that district are offered, so network work does not land on the bench tech.
- MSMere SolomonToday · 15:45Best+8 min
- JFJames FifitaToday · 14:30+22 min
- ARAna RangiTomorrow · 09:15+35 min
Paid before the laptop leaves the counter.
Most of this is settled by transfer or by tapping at the counter, and recording cash or a transfer by hand costs nothing at all.
Cash and transfer are free
Mark it paid and the receipt goes out on its own, with no plan involved.
Cards come with Pro
For the customer who would rather tap than go hunting for their banking app at the counter.
Staged, after the booking
Pro can split an office rollout into a leg up front and the balance at handover. That happens on the job, not at a checkout.
- Hemi WalkerP-1011 · 25 Jun · Bank transfer$380
- Sarah ColemanP-1012 · 25 Jun · Cash$240
- Mere SolomonP-1013 · 28 Jun · Card$380
- James FifitaP-1001 · 27 Jun · Card$190
One app for the whole job
Everything you need to run your computer and IT repair business.
Starts free. Grows
only when you do.
Add your whole team and get booking for nothing.
As you grow with us you can go Pro.
Common questions.
For the work you can price up front, yes. A tune-up, a data transfer or a wifi visit each carry a price and a duration and book themselves in. Anything that needs opening up comes in as a request.
Give them the thread instead of a promise. The booking holds the bench time you set aside, and when the part date shifts you shift the booking and say so in the same conversation.
No. A drop-off here is a booking with a duration, a record on the customer and a thread you both write in. There is no separate ticket system, no intake form and no parts stock to track.
Yes. Book the assessment as a visit with its own price, and where the service is set up for it, a paid visit fee is credited back automatically on the quote that comes out of it.
Yes. A clinic you look after every month and someone who came in once with a dead laptop are both customer records, with their own bookings, quotes and payments underneath.
Yes. The Free plan covers 200 bookings a month with no card required, and recording cash and bank transfer by hand costs nothing on any plan.
