
From the 6am call about a toilet backing up, through the relining quote, to the money landing after the pit is backfilled.
Online booking
Callouts, CCTV inspections and jetting sit on a page with your real availability. Someone standing over an overflow relief gully picks a time instead.
Learn moreSmart scheduling
Drag the emergency into the gap between two stormwater pits and everyone on the truck sees it before the hose reel is off. No ringing round.
Learn moreSewage does not wait for office hours. Your booking page takes the callout at your attendance rate and puts it in the run before anyone has picked up a phone.
Set what turning up costs and what the hour after it costs, so the price is settled before the chamber lid is off.
What is coming up the gully, where the chamber is, whether the truck will get down the side. On the booking, not in a text you lose.
Bookable hours are the ones you actually answer, and an emergency rate is an option on the service rather than a second business.
Drainage runs in weather. Two days of rain and every gully in the postcode surcharges at once, which is exactly when your page has nothing left on it.
No slots left reads as booked, not broken. People ask to go on the list rather than ringing the next name on the search page.
A surcharging sewer comes through as a message you can answer between jobs, with the address and the photo already attached.
The camera runs and the reline quotes that can wait book themselves into the following week, so the flat spell after the rain does not arrive empty.
Drain in the back yard is overflowing every time the toilet flushes. Can anyone come today?
Two clears and a camera run against one address. That history is what turns a cut-the-roots-again call into a lining quote they say yes to.
One job opens up into an excavation and everything behind it moves. That is normal, and the schedule should not fight you about it.
A drainage truck has a range, and it is shorter than the map suggests once you factor in the tanker and the spoil.
Nobody signs off a reline the day they get it. See which ones have been opened, and which address is one wet week away from ringing you back.
Every job on the truck
Books as an urgent callout with a fixed attendance charge and an hourly rate after the first hour, so the price is settled before the lid comes off.
A short, fixed-price booking with the report as the deliverable. The reline quote goes out against the same customer record, with the footage referenced.
Priced by the hour, with an option for the heavier nozzle set on cast iron or a grease-laden commercial line.
The repeat job. Book the cut now and put the reline quote in front of them the same week, before the next wet.
Quoted as metres of liner, junction reinstatements and jetting prep on separate lines, so a long quote still reads clearly on a phone.
A half or full day booking with an excavation option group, quoted after the site visit rather than over the phone.
Priced per unit with a size option, which is exactly the shape of an option group with a price change on it.
Small, fixed-scope work that fills the hour between two bigger jobs, and the schedule will show you where that hour is.
Recurring bookings on a service interval, so next year is already on the calendar the day you drive out of the gate.
Fixed price, tight window, and the report goes back through the same thread the conveyancer started.
Multi-day work quoted in stages, with the BYDA plans and the site notes kept on the job rather than in the ute.
Clear it today, cut the roots and camera it, or reline the section that keeps failing. That is a good, better, best estimate, not three quotes.
Pro adds option groups: emergency callout, a second access point, spoil removal, or a jetting rate that steps up for cast iron. Each carries its own price change on the estimate already open.
Metres, hours and units, each with a rate. Change the length and the total moves with it rather than being retyped.
The camera comes out of the pipe and the quote goes from the ute, which is the difference between a yes and a think about it.
Estimate numbers are set once, behind a confirm. No two quotes with the same number turning up in the same email chain.
When someone books a camera run, the open times are ranked by how much extra driving each one adds to the day already on the sheet.
Nothing on your day gets moved. The better slots simply sit higher on the page the customer is looking at.
A drainage day is a small number of long jobs and a lot of kilometres between them, which is where the ranking earns its keep.
Distance changes which slot is offered first. It never quietly changes what the customer is quoted.
Money on a drainage job is either taken at the pit or chased for a fortnight. The difference is whether they can pay while you are still there.
Mark it paid on the job and the record is done. That is on every plan and always will be.
A link they tap on the driveway, and the receipt writes itself against the booking rather than into a notebook.
An excavation can be billed across stages once the booking exists. That is a Pro thing, and it happens after the job is on the calendar.
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Drainage licensing sits with your state or territory and has nothing to do with the software. Bookables holds the job, the quote and the money; your licence number goes on your estimates and invoices as your own wording, and stays there.
Estimates are structured lines with a quantity and a rate, so a reline reads as metres of liner, hours of jetting, a CCTV run and a reinstatement, each priced. The customer sees what they are paying for rather than one number with no working shown.
Set your bookable hours to what you actually answer. An emergency rate is an option on the service, so a Sunday choke carries a different price to a Tuesday one without you running two businesses side by side.
Most drainage work is like that. Book a site visit or a CCTV inspection as the bookable thing, then send the reline or excavation quote off the back of it. The visit is a real booking on the run sheet, not billed as the job.
Cash and bank transfer are recorded by hand and are free on any plan. Cards come with Pro, and Pro also lets you split a big excavation into stages that are billed after the booking exists, not when the slot is picked.
Yes. Each drainer has their own hours, their own service areas and their own run sheet, and roles decide who can see pricing. A subbie can be given the job without being handed the books.
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