
From the gully trap overflowing in the rain, through the CCTV run and the reline quote, to the invoice paid before you leave the driveway.
Online booking
Callouts, camera runs and drainlaying sit on a page with your real hours. The customer takes a time while you are still shovelling.
Learn moreSmart scheduling
Drag the overflow into the gap between two stormwater jobs. The crew sees it before the gear is loaded and nobody has to ring around to explain.
Learn moreSewage does not wait for office hours. Your booking page takes the callout at your attendance rate and puts it in the run before anyone has picked up a phone.
Set what turning up costs and what the hour after it costs, so the price is settled before the chamber lid is off.
What is coming up the gully, where the chamber is, whether the truck will get down the side. On the booking, not in a text you lose.
Bookable hours are the ones you actually answer, and an emergency rate is an option on the service rather than a second business.
Drainage arrives in weather. The phone goes at once and your page has nothing on it, which is the moment people ring the next name down.
No slots left says so plainly, so the customer asks to go on the list rather than assuming you have shut.
A surcharging line comes in as a message with the address and the photo, and you answer it between jobs.
Camera runs and quotes that can wait book into the following week, so the dry spell is not empty.
Drain in the back yard is overflowing every time the toilet flushes. Can anyone come today?
Two clears and a camera run against one address. That history is what turns a cut-the-roots-again call into a lining quote they say yes to.
One clear turns into a dig and everything behind it shifts. That is the job, and the calendar should move with it.
The map says forty minutes. With a tanker on the back and spoil to shift, it does not.
Nobody signs off a reline the day they get it. See which ones have been opened, and which address is one wet week away from ringing you back.
Every job on the truck
Books as an urgent callout with an attendance charge and an hourly rate after it, so the price is agreed before the lid comes up.
A short fixed-price booking with the report as the thing you sell. The repair quote goes out against the same customer record.
Priced by the hour with an option for the heavier nozzle on old earthenware, which is most of the country.
Quoted as metres of liner, junction reinstatements and prep on separate lines, so a long quote still reads on a phone.
Multi-day work quoted in stages, with council paperwork and site notes kept on the job rather than in the glovebox.
A half or full day booking with an excavation option group, quoted after the site visit rather than over the phone.
Priced by the metre with a depth option, which is an option group with a price change rather than a new service.
Recurring bookings on a service interval, so the next one is on the calendar before you leave this one.
Fixed price, tight window, and the report goes back through the thread the agent or the buyer started.
The work that arrives all at once. Urgent jobs come through as messages with the address and photo already attached.
Clear it now, camera it and cut the roots, or replace the section that fails every winter. One good, better, best estimate, not three.
Pro adds option groups: after-hours attendance, a second access point, spoil cartage, or a heavier jetting rate for old earthenware. Each carries its own price change on the estimate they already opened.
Metres, hours and units with rates behind them. Change the length and the total follows instead of being retyped.
The camera comes out of the pipe and the quote goes from the ute, which is when they are most likely to say yes.
Estimate numbers are set once behind a confirm, so two versions of the same quote cannot end up with the same number.
When someone books a camera run, the open times get ranked by how much extra driving each one adds to the day you already have.
Nothing already booked moves. The better times just sit higher on the page the customer sees.
A drainage day is a few long jobs with a lot of road between them, which is where ranking pays.
Distance changes which slot is offered first. It never quietly changes the price they are given.
On drainage work you are either paid at the pit or chasing it for a fortnight, and the difference is whether they can pay while you are there.
Mark it paid on the job and it is recorded. Free on every plan, permanently.
A link they tap in the driveway, with the receipt landing against the booking rather than in a notebook.
A week of drainlaying can be split across stages once the booking exists. Pro, and after the job is on the calendar.
Paid into your account by Stripe.
One app for the whole job
Add your whole team and get booking for nothing.
As you grow with us you can go Pro.
No. Registration and annual licensing for drainlayers sits with the Plumbers, Gasfitters and Drainlayers Board, and that is between you and them. Bookables holds the job, the quote and the money, and your licence details go on your own documents.
Estimates are structured lines with a quantity and a rate, so a run of new pipe reads as metres, bends, a sump, hours on the machine and reinstatement, each priced. AS/NZS 3500 work described line by line is easier to say yes to.
Book the site visit or the CCTV inspection as the bookable thing and quote off the back of it. The visit sits on the run sheet as a real job, and is not billed as the work itself.
Your bookable hours are whatever you actually answer. An after-hours rate is an option on the service, so a Sunday callout prices differently without you keeping two sets of books.
Cash and bank transfer are recorded by hand and are free on any plan. Cards come with Pro, and Pro also splits a long drainlaying job into stages billed after the booking exists.
Each person has their own hours, their own areas and their own run sheet, and roles decide who can see pricing. The apprentice gets the job without getting the margins.
Compare online and phone bookings for service businesses, with a practical way to handle standard jobs, tricky enquiries and customers who prefer a call.
ReadHandle enquiries when your diary is full with clear requests, alternative times and a practical manual waiting list that avoids double bookings.
ReadChoose booking deposits that fit your work, explain the balance and cancellation terms, and understand how deposits differ from refundable security bonds.
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