
Two addresses on one job and something alive in the back. Price the whole round trip, carry one animal at a time, and let the owner know it arrived.
Online booking
A there-and-back to the practice slots into a genuine gap. A journey of several hundred miles arrives as a request, which is rather the point.
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The job is the drive, plus the appointment, plus the drive home. Set it that way and nothing is offered on top of a van still sat in a car park.
Learn moreThe collection point is what the coverage check reads and what the driving is measured from. Where it is going travels with the job: the service, the appointment time at the other end, and the notes on the animal's record.
We are moving at the end of the month and cannot take her on the plane. Two dogs, one crate each. Can you do the whole run?
Nobody ought to click their way into a four-day run with an overnight stop. It arrives as a request with both ends on it and you answer in the thread.
Crate size, temperament, what it is on and who the vet is. Every trip it has taken with you sits under it, so the second booking starts from what you already learned on the first.
A run to an appointment is not the twenty minutes of driving, it is the driving plus however long the appointment takes plus the driving home. Set the job length to the whole of it and the page stops offering a pickup that was never going to make it back. Nothing else can be booked on top of it either, because overlapping jobs on one van are refused by the database rather than flagged for you later.
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Collection, the appointment and the journey home, timed and priced as one job, so a booked slot at the far end is one you can actually meet.
A crossing, a night on the way and paperwork that has to be right. Quoted as a document with a line at each end rather than agreed on the phone.
A check-in cut-off nobody can move, with the crate and the documents settled well before you set off rather than at the counter.
Out the morning they fly and back the afternoon they land. Two bookings, two prices, both filed under the same animal.
The same appointment every week for eight weeks, set up once as a repeating arrangement rather than typed in one at a time.
Out in the morning and back after lunch, booked as two jobs so both halves are priced and neither is quietly forgotten.
A centre to a foster home, frequently paid by a charity that never meets the animal. The payment request goes to whoever is actually paying.
A groggy animal, a discharge time you do not control and a crate that has to suit it. On the record before you leave the car park.
A puppy travelling between two people who have never met, where the handover at each end is the entire transaction.
Two dogs from one door, booked as two jobs rather than one crowded trip, so the van never carries more than the price assumed.
Two ends, two dates and a night in between. Put it all on one page they can read twice, then accept without having to ring you back.
On Pro one document carries the straight run, the run with an overnight stop and the door-to-door with a settling visit at the far end. They pick one and type their name to accept it.
Collection at one end, delivery at the other, each attached to where it happens rather than buried in a paragraph nobody reads twice.
Lines grouped by address become one dated booking each, so the collection day and the delivery day arrive together the moment they agree.
The quote number comes off the system and is never retyped, which matters when the animal travels with paperwork that has to match it.
A vet run is settled the same afternoon. Four days on the road should not still be outstanding a fortnight after the dog walked into its new house.
Record it by hand against the job in a few taps. That costs nothing on any plan and it never has.
Send a payment request the owner settles from wherever they are, which on a long journey is rarely where the animal is.
Card money is paid out to your own Stripe account rather than sitting inside Bookables waiting on a payout cycle.
Accepted, on the way, on site, done, moved by hand as the run happens. And when you pull up to a locked door with an appointment thirty minutes away, the job closes as a no show rather than being deleted, so the trip you made still shows on the record and on the invoice.
A neighbour hands the animal over, a nurse takes it, and the owner is at work wondering. Write the note and take the photo on the job as your own record of the condition it travelled in, and send the owner a line in the thread when it is in and settled. Switch on the status moments and the same news goes out by email without you typing it twice.
The everyday runs come out of a patch you know. The ones that do not ought to reach you as a question rather than a booking you ring back to undo.
The collection address is matched against your areas first, so nothing confirms itself at a door you were never going to reach.
The long one is not turned away. It waits on a yes from you, which is the right answer for a job you need to think about anyway.
With a second driver, the far side of the county goes to whoever covers it rather than to whoever happened to answer.
Still in the waiting room at half eleven with three animals in the afternoon. Moving the rest of the day is dragging, not ringing round.
Push the whole afternoon back an hour as one change and let it save together, rather than editing four bookings one at a time.
A standing hydrotherapy run is a pattern, not forty bookings you type. Move one visit and the ones after it follow along.
A moved booking can email the owner once you have switched that moment on. Off out of the box, so nothing goes out you did not choose.
Add your whole team and get booking for nothing.
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One app for the whole job
The booking holds one address, and it is the collection point, because that is what the coverage check and the drive times are worked out from. The other end travels with the job: the service name, the appointment time and the notes on the animal. A drop now and a collect later is two bookings, and a long journey is quoted as lines with their own addresses, which becomes one dated booking per address when it is accepted.
Yes, and it rather has to. Set the job length to the whole round trip with the wait inside it and the booking page will only offer slots that genuinely leave time to get back. Anything overlapping is refused by the database rather than flagged afterwards.
No. There is no live tracking and no map link for customers, and it would be misleading to suggest otherwise. What there is: a status you move as the journey happens, a note and a photograph on the job record, and a message in the thread once the animal is handed over. Switch the status moments on and the same news goes out by email.
Yes. One animal per booking is the default, because the job occupies the whole block and a second booking on the same van for that span is rejected at the database rather than quietly accepted.
Cash and bank transfer are recorded by hand on the job and cost nothing on any plan. Cards come with Pro, and on Pro a long journey can be split into stages with their own due dates and pay links, so the whole sum is not still outstanding a fortnight after delivery.
No, and nothing that claims to should be believed. That sits with the Animal and Plant Health Agency: an animal transporter authorisation is required to move animals as part of an economic activity on journeys over 65 kilometres, type 1 up to eight hours and type 2 beyond it, while a journey directly to or from a veterinary practice on a vet’s advice sits outside the rules altogether. Taking an animal abroad now runs on an animal health certificate from a vet rather than a pet passport, and that certificate has a short life. Bookables issues none of it. It keeps it with the job, as notes and attachments on the record, and stamps a time against every status you move.
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