Make a booking with New booking. To move or cancel one, open it and choose the More actions button, then Move or Cancel booking. The customer is told straight away either way.
Choose New booking
It's at the top of Today, Schedule and Bookings.
Pick the customer and service
Under Who's it for?, pick the customer, or New customer. Then pick what they're booking and choose Continue.
Pick a time and book
Choose a free time, and a person under With if it matters. Then choose Book.
Open the booking
From Bookings, Schedule or Today.
Choose Move
Open More actions (the button with three dots) and choose Move.
Pick the new day and time
Pick from the free times. Now shows the current time so you can compare.
The customer is told the new time. You can also drag a booking to a new time on the calendar.
For a repeat booking, you're asked Which dates: This date only, or This date and following.
Choose Cancel booking
Open the booking, then More actions, then Cancel booking.
Decide on any fee
Under Terms agreed, you see any late cancellation fee from the terms the customer agreed to. Choose to add it as an amount owed, or Waive it. Waiving needs a reason.
Confirm
Add a note for the customer if you like, then choose Cancel booking.
A cancelled booking holds nothing. Anything owed stays on the booking.
If a customer doesn't come, open the booking once its time has passed and choose Mark as no-show. Any no-show fee in the terms becomes an amount owed, which you can also waive.
Marked a no-show, a cancel or a finish by mistake? Open the booking and choose Undo. It goes back to how it was, and any fee the mistake added is taken off. A cancelled booking only comes back if its time is still free.
You can't undo once an invoice or receipt has been issued for it. Correct the money instead.